Since the artworks are customized subject to one’s preferences, the artworks once sold and shipped cannot be cancelled, returned or refunded.

GARLENDER CREATIVES PRIVATE LIMITED believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

• Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.

• GARLENDER CREATIVES PRIVATE LIMITED does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.

• In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within Only same day days of receipt of the products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within Only same day days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

• In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them. In case of any Refunds approved by the GARLENDER CREATIVES PRIVATE LIMITED, it’ll take 6-8 Days days for the refund to be processed to the end customer.

To qualify for a return of damaged goods, provide an unedited uncut unboxing photo and video to garlender.creatives@gmail.com or info@garlender.com withing 24 hours of the receiving the package. If the package has been tampered or the return request came in late, the replacement will not be processed. Shipping Charge for the return item has to be borne by the customer. Only after receiving the Item, our team will check thoroughly and process the request if need.  All the necessary information will be communicated through mail. Any unscrupulous allegations will not be entertained.

For More details on the Shipping, checkout our Shipping Policy